This document explains how Krishiacharya Technologies Private Limited (KTPL) collects, processes, stores,
and/or shares any Personal Information (as defined below) and/or other information from or about the Users.
accessing and/or using the Platform, you consent to the collection, storage, disclosure, and other uses of
at least of legal age to access the Platform and/or use the Services. PLEASE CAREFULLY READ THIS DOCUMENT
BEFORE SUBMITTING ANY INFORMATION ON THE PLATFORM. We may update this statement from time to time by
document each time before you share Personal Information with us. KTPL may share the information (including
your Personal Information) with our Affiliates, employees, directors, agents, contractors, business
partners, and our successors or permitted assigns or any third-party service provider, to provide you access
to the Platform and/or Services, and by registering on the Platform and/or for our Services, you provide
your express consent to us that we may collect, store, share, transmit or otherwise use your information
When you create an account or register with us, we collect information that can be used to
identify you ("Personal Information"). Personal Information may include your email address,
username, address, and phone number, Aadhar number, PAN Card number, and any other personally
identifiable information that you may choose to provide us or that you choose to include in your
on the Platform. We may also collect Personal Information that you provide when you place Bids, make
offer or an Acceptance, or otherwise communicate with us or other Users on or through the Platform.
THE PLATFORM WILL NOT BE AVAILABLE TO INDIVIDUALS OR ENTITIES NOT REGISTERED WITH KTPL. IF YOU ARE NOT
REGISTERED, YOU WILL NOT BE ABLE TO USE THE PLATFORM.
Your Content and Communications: Our Services permit you to interact with us through the
notification system. We collect and store all of the comments, communications, and chats you post,
transmit or generate on the Platform and/or through the Services. When you ask for assistance from
for customer support, the contact information you provide will be collected, as well as the
which you post while using the Platform and/or the Services, such as, your user ID number, etc., and
correspondence or information contained within.
Cookies: KTPL may employ cookies to track your access to the Platform and/or Services. These
technologies operate either by placing a small file that stores some information on your computer or
technologies to recognize your device, for example by identifying your IP address, and to collect data
such as your device’s model, operating system and screen size, other applications installed on your
device, time and date, and other information about how you use the Platform and/or Services. KTPL uses
this information (a) to store and access information; (b) to enable KTPL to provide you with more
customized services, and (c) to collect other information about your use of our Services.
KTPL’S USE AND DISCLOSURE OF INFORMATION
Use of informationYou agree that KTPL and/or service providers on KTPL’s behalf may use the
information they collect, including your Personal Information for:
You may unsubscribe from some of these messages by sending an email to us at the email address set out
in Clause 9 of this Part C below.
- contacting you for customer support;
- sending you updates or information about the Platform and/or Services;
- managing your account and relationship with the Platform and/or Services, and improving your
experience when you use it;
improving the Services, research, surveying, and engaging with you, for example by sending you
communications for these purposes;
marketing and promotion of the Platform and/or Services and/or other products;
personalizing and optimizing the Platform and/or Services;
sharing promotional content and/or advertising; and
- creating reports, analysis, or similar services for research or business intelligence.
By using the Platform and/or the Services you make certain that your Personal Information will be
available to other Users. For example, when a trade is closed on the Platform, KTPL provides the contact
information of the execution profile or, in case such profile is not available, the commercial profile, to
other Users. When you list an auction with your details on the Platform, such listing, post, and/or
activity are shared with other Users who may then share this information with others through the Platform
and/or Services or outside the Platform and/or Services. You acknowledge that you have no expectation of
privacy about the auctions, Bids, Offers, Acceptance, Contract Confirmation, which are posted on the
NOTWITHSTANDING THE ABOVE, LISTINGS/POSTINGS MADE ON THE PLATFORM WILL ONLY BE SHARED WITH OTHER
Other transfers ANY DISCLOSURE IS ALWAYS ON A CONFIDENTIAL BASIS.
If KTPL’s control is acquired by a person(s) other than the present promoters, we may share Personal
Information with such person(s), but even they will have to store and use such information in compliance
and/or required by law or judicial order. Otherwise, we do not disclose information for any other
purposes, unless it has your consent.
SECURITY OF YOUR PERSONAL INFORMATION
KTPL takes all reasonable and sound steps to ensure that the information is protected against misuse,
loss, unauthorized access, modification, and/or disclosure. KTPL adopts and applies appropriate data
collection, storage, management practices, and security procedures to protect against unauthorized access,
alteration, addition, deletion, disclosure, and/or destruction of a User’s personal information, including
their username, email address, password, transaction information, and any other data stored on the
Platform. However, no data storage or transmission over the Internet or other network can be guaranteed to
be 100% secure. Accordingly, KTPL does not guarantee that information will not be accessed, disclosed,
altered, or destroyed by any breach of any of the abovementioned safeguards. To the extent applicable,
KTPL complies with all applicable data protection laws, and you (the User) are duly bound to provide all
reasonable assistance and information to KTPL about compliance with such laws.
ACCESS TO PERSONAL INFORMATION
You have the right to access the Personal Information we collect and hold about you. If at any time you
would like to access or change your Personal Information, or you would like more information on our
approach to protecting your privacy, please contact us at the contact details set out in Clause 9 of this
Part C. You can opt-out of receiving certain promotional or marketing material by selecting the
unsubscribe option contained within the emails providing such material or contacting us at the contact
details set out at Clause 9 of this Part C. However, you cannot opt out of receiving all e-mails from us
about your use of the Platform, such as e-mails about the status of your account.
DATA PROTECTION PRACTICES
Our data is hosted in AWS infrastructure and the data is encrypted at rest and in transit using AES-256
Encryption Standards. We utilize network firewalls built into Amazon VPC frameworks to ensure further
security. We use AWS Cloudwatch and AWS GuardDuty for monitoring the systems, access logs, and activity on
ADOPTION OF STANDARD PRACTICES
We have implemented standard security best practices have a comprehensively documented information
security program. However, this is to further record and clarify, the Company is not required to comply
with any specific ISO standard as per the Applicable Laws.
DATA RETENTION POLICY
We are committed to protecting and respecting your privacy and will comply with all applicable data
protection laws in all our dealings with your personal data. We review and update our data retention
policies regularly to protect data securely and ensure that it is not deleted prematurely, either
inadvertently or maliciously.
User Data Retention
- Personal Data of the Users, such as but not limited to the below
- Full Name;
- Email address;
- Phone number;
- Physical Address;
- Id Photo;
- Id Proof details;
- Family Details;
- Date / Place of Birth;
- Bank Account details;
- Transaction Information;
Geo- Location Information: Use and store information
about your location- to provide features of our Service, to
improve and customise our offerings;
Usage Information is captured - our interactions with
Non-Identifying Information - Whenever you visit our
website, we may collect non-identifying information, such as
referring URL, browser, operating system, and Internet Service
We may give information to law enforcement if we are compelled
to by a court order, if there has been a violation of any
Indian laws or if a violation of the Terms of Service or
We retain residual information in our backup and/or database.
Such information would be deleted subject to contractual
agreements, provided that region/country’s law permits the
Corporate Data Retention
- Including but not limited to, business records, files, finances, taxes, legal and vendor partners,
corporate announcements, shareholding patterns, both paper or electronic records;
- Excluding Customer (User) data and Employee Data; c. Protect data from destruction for a length of
time till the servers are operated by the Company;d. Obtain approval of legal department to
permanently delete the data after period mentioned above is over.
Employee Data Retention
- Including but not limited to, memoranda, contracts, emails, expense records and performance reports;
- Email, Slack, Notion, HR data to be retained for period of in accordance with Applicable Laws;
- The policy to be reviewed periodically by the senior management. Accordingly suggest changes while
facing practical difficulties or comply with legislations;
- Certain records to be kept for Perpetuity, unless mentioned otherwise:
- Board of Directors Records of minutes of meetings;
- Press Releases and Public Filings documents;
- Book of Accounts and Tax Records;
- Employment Records including recruitment, employment and personal information. Retained for 3 years
from cessation of employment;
- Intellectual Property Records;
- Execution copies of all contracts should be retained for at least 3 years following the expiry or
termination of the contracts.
KTPL may retain the information (including Personal Information) for as long as is necessary to fulfill
the purposes for which it was collected or as needed to provide, even after you have discontinued or
deleted any account or have ended the provision of the Services, if retention of such information is
reasonably necessary to comply with KTPL’s legal obligations, regulatory requirements and for resolving
disputes between Users or for preventing fraud, for backup, archival, and/or audit purposes or any other
information: (a) to the extent reasonably necessary to comply with a law, regulation, or legal request;
(b) to protect the safety of any person; (c) to address fraud, security or technical issues; or (d) to
defenses or objections that you may have to a third party, including a government’s request to disclose
immediately stop using the Platform and/or Services and close any related accounts. By continuing to
access or use the Platform and/or Services after changes have become effective, you agree to be bound by
COMPLAINT & GRIEVANCE MECHANISM
To Address the queries/concerns of the users we have defined Complaint & Grievance Mechanism.
Level 1: Users can reach us through the “contact us” feature
on the mobile application or can write to us at ‘email@example.com’
Level 2: If the user query/concerns are not addressed to the
expected levels, then they can reach the Grievance Officer- Mr.
Jitender Bedwal. Email id: firstname.lastname@example.org; Grievance
officer acknowledges the receipt of any user query/concerns within
48 hours and redresses the complaint within 1 month from the date of
receipt of the complaint.
Level 3: In the unlikely event that your issue remains
unresolved to your satisfaction despite escalating to our Grievance
Officer, you can reach out to our Nodal Officer Mr. Mahesh Jakhotia
– email@example.com. We will respond within 3 business days from
the date of receipt of your email.